Returns and Refunds
Customers can return unopened merchandise within 14 days of delivery for a refund. Unfortunately, we cannot provide a refund on the shipping cost or provide return shipping. We’ll help you make a return or make the situation right if you received a damaged product if you email us at getsupport@milehighroasting.com. Please take a photo of the damaged product and send it along with your email.
Coffee is a perishable product so we do not accept returns or issue refunds. If an error was made, you are not happy with the coffee, or you received a damaged product, please email us so we can make it right.
Subscriptions
You can pay for a subscription with a debit or credit card. Once subscribed to a product, you will be charged automatically the same day of the month as your original order. You can manage subscriptions in your customer account, where you can cancel it, or change payment details. The subscription can’t be paused.
Note that If you pay for shipping on your initial order, you will be charged for it every time during the subscription. For instance, if you subscribed to a $11.90 coffee that costs $5 to ship. In total, it’s $16.90. The next time you will be charged, it will be $16.90 — exactly the same sum paid the first time.
If you subscribe with options and for a particular product (e.g., a ground for paper drip decaffeinated), you will be subscribed to that specific product variation. If you change your mind, you have to cancel that product’s current subscription and re-subscribe to another product variation (e.g., a whole bean decaffeinated).
Every time you are charged for a subscription, you will receive a confirmation email, and a new order is placed. You also receive an email in case of charging issues, or a subscription cancellation.
